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Terms and Conditions

Terms and Conditions


All pieces are checked before they go out for flaws.

In the rare event that you do receive a faulty item we will exchange, replace, repair or refund any faulty items.

If you receive a flawed item please email us first with the details. Please notify us within seven days of receipt of faulty goods.  You must return in original packaging with proof of purchase.

Shipping charges for faulty returns will be refunded. Shipping charges for all other returns are at your expense. Refunds are less the true cost of shipping.

We will REFUND an item if it is not suitable for any reason if it is returned to us within 14 days in NEW condition. Garments must pass the sniff test!  They must not be worn or used before you return it and be in original condition with all tags attached, in original packaging, with proof of purchase included. Please return within 14 days. Please email us first if you have anything to return. The cost of shipping will be deducted from your refund.

We can also exchange or credit any item which is the wrong size, please email to advise and return within 14 days NZ customers and 30 days overseas.

If we are unable to replace with a different size you may exchange for any other item that is the same or greater value, if you choose a greater value item you will pay the difference in price.


The Paua Room is not liable for any pictorial, graphical or typographical inaccuracies on their website. All product specifications including dimensions are subject to change without notice.

Copying, reproducing, modifying, altering, creating derivative versions or publicly displaying any content from our website is prohibited without the express prior written permission of The Paua Room or the appropriate third party.

This website contains many third party/supplier trade, service marks and copyrights which remain the property of their respective companies. Access to this website does not constitute a right to copy or use the third party/supplier trade or service marks.


Prices, shipping and handling charges are also subject to change, please check often.

Changes to Terms and Conditions

We may modify the Terms & Conditions or shipping costs from time to time. Please read them and check back often. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.


The Paua Room - Map

Where We Are

6 Commercial Road,
Auckland 0800,
New Zealand

Phone 09 420 9898

Shop Hours

Monday Closed
Tuesday 10:30am to 5:00pm
Wednesday 10:00am to 5:00pm
Thursday 10:00am to 5:00pm
Friday 10:00am to 5:00pm
Saturday 10:00am to 2.00pm
Sunday Closed

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