All pieces are checked before they go out for flaws.
In the rare event that you do receive a faulty item we will exchange, replace, repair or refund any faulty items.
If you receive a flawed item please email us first with the details. Please notify us within seven days of receipt of faulty goods. You must return in original packaging with proof of purchase.
Shipping charges for faulty returns will be refunded. Shipping charges for all other returns are at your expense.
We do not offer a refund for ‘change of mind items’, you may exchange the item for something else. It must not be worn or used before you return it and be in original condition with tags attached, with proof of purchase. Please return within 14 days. Please email us first if you have anything to return.
We can exchange or credit any item which is the wrong size, please email to advise and return within 14 days NZ customers and 30 days overseas.
If we are unable to replace with a different size you may exchange for any other item that is the same or greater value, if you choose a greater value item you will pay the difference in price.
The Paua Room is not liable for any pictorial, graphical or typographical inaccuracies on their website. All product specifications including dimensions are subject to change without notice.
Copying, reproducing, modifying, altering, creating derivative versions or publicly displaying any content from our website is prohibited without the express prior written permission of The Paua Room or the appropriate third party.
This website contains many third party/supplier trade, service marks and copyrights which remain the property of their respective companies. Access to this website does not constitute a right to copy or use the third party/supplier trade or service marks.
Prices, shipping and handling charges are also subject to change, please check often.
Changes to Terms and Conditions
We may modify the Terms & Conditions or shipping costs from time to time. Please read them and check back often. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.